Pricing Policy
Effective Date: [October 31st, 2025]
At Haiti Creative, our pricing structure reflects the quality of our craftsmanship, the cost of materials, and the evolving market conditions of the creative and engraving sector.
Prices are subject to change at any time without prior notice, based on factors including (but not limited to):
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Fluctuations in material and supply costs;
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Market trends and competitor pricing within the engraving and design industry;
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Adjustments in operational or taxation expenses;
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Updates in product features, finishes, or customization levels.
We are committed to remaining competitive and transparent in our pricing strategy. Any adjustments are made to ensure sustainable growth while maintaining fair value for our clients.
For confirmed orders, the price at the time of payment will always apply, regardless of subsequent changes.
Refund and Return Policy
Guiding Principle
Our goal is complete customer satisfaction, while taking into account the personalized nature of our products.
Eligibility for Refund/Replacement
Accepted cases:
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Manufacturing defect.
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Incorrect product delivered.
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Damage caused during production or delivery.
Not accepted cases:
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Incorrect information provided by the customer (e.g., spelling mistake).
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Change of mind after design approval.
Return Procedure
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Returns are free (no restocking fees).
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Requests must be made within 7 business days of receipt.
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The product must be in its original condition.
Refund Procedure
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Refunds are processed within 5 to 10 business days.
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Refunds are issued in the original currency and payment method.
Shipping & Delivery Policy
1. General Provisions
Haiti Creative ensures efficient and reliable delivery of all products. Delivery within Port-au-Prince is free of charge. Shipments to other departments are subject to additional fees, calculated based on the selected carrier and delivery location.
2. Delivery Timeframes
All local deliveries within Port-au-Prince are completed within 2 to 5 business days following production. Delivery times outside the capital may vary depending on carrier availability and regional logistics.
3. Delivery Conditions
Clients are responsible for providing accurate and complete delivery information. Ownership and risk transfer to the customer upon confirmed receipt of the product. Any delivery discrepancies or damages must be reported to Haiti Creative within 48 hours of receipt for investigation and resolution.
Delivery & Shipping Notification:
Please note that Haiti Creative currently offers delivery only within Port-au-Prince. Deliveries to other areas are temporarily unavailable. We will notify customers once delivery services to additional regions resume. All local deliveries are completed within 2–5 business days after production. Customers must provide accurate delivery information, and responsibility transfers upon receipt. Any issues must be reported within 48 hours.
Privacy Policy
1.1 Data Collected
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Personal data: name, contact details, billing information.
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Order data: specifications, design files.
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Payment data: amount, currency (HTG or USD).
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Browsing data: IP address, device, cookies.
1.2 Purpose of Collection
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Process and deliver orders.
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Provide customer support and follow-up.
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Improve user experience on the website.
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Send promotional offers (with consent).
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Comply with our legal and tax obligations in Haiti.
1.3 Information Sharing
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Exclusively with our logistics partners and payment processors.
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Never sold or rented to third parties.
1.4 Data Protection
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Technical and organizational measures are implemented to protect your information against unauthorized access.
1.5 Data Retention
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Transaction records are kept in accordance with Haitian law.
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Design files are retained for up to 12 months (to facilitate reorders), unless deletion is requested.
1.6 Your Rights
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Access, rectify, or delete your data.
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Opt out of marketing communications.
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Request data portability (where applicable).
FAQ English
1. What types of products do you offer?
We create personalized items such as wooden bottle openers, wooden or metal cards, educational puzzles, coasters, phone stands, napkin holders, and much more.
2. What materials can you engrave?
We primarily work with wood, slate, and certain metals suitable for laser engraving.
3. Do you offer cutting services?
Yes, we provide laser cutting on wood up to a certain thickness. Metal cutting is not available.
4. Can I provide my own design?
Yes, you can provide your files in vector format or high-resolution images.
5. How does pricing work?
Our prices depend on the complexity of the design, the material used, and the quantity ordered. A detailed quote is provided before each order.
6. Do you offer discounts for businesses or events?
Yes, special rates are available for bulk orders or events.
7. Is delivery included?
Delivery is free in certain areas. Additional fees may apply for other locations.
8. What are the production lead times?
Production times vary depending on the complexity and size of the order. On average, allow 2 to 7 business days.
9. How can I place an order?
You can place an order directly through our website, by phone, or by contacting us on WhatsApp.
10. Do you offer samples before production?
Yes, for certain larger orders, a prototype can be created to validate the design before final production.
General Terms and Conditions
1.1 Purpose
These terms and conditions establish the rights and obligations between Haiti Creative and its clients for all services related to laser engraving and cutting, as well as custom design services.
1.2 Pricing and Currency
Prices are displayed in Haitian Gourdes (HTG) and US Dollars (USD).
Prices include a 10% VAT rate where applicable.
Quotes are valid for 7 business days from the date of issue.
1.3 Orders
Orders can be placed online or directly with our sales team.
All custom orders require design approval before production.
Haiti Creative reserves the right to refuse any order that does not meet our quality or ethical standards.
Accessibility Statement
At Haiti Creative, we are committed to providing an inclusive experience for all users exploring our laser engraving, custom design, and handcrafted products.
Our Commitment
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Content is designed to be clear, navigable, and readable across devices.
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Images, videos, and product descriptions include alternative text and detailed information.
Feedback & Support
We welcome feedback to improve accessibility. If you encounter any difficulties accessing our website or services, please contact us at: [ serviceclient@haiticreative.com / WhatsApp 509 4066 1795 ]. We will respond promptly and provide alternative solutions where possible.
Continuous Improvement
Haiti Creative regularly reviews and updates its digital platforms to enhance accessibility in line with best practices and applicable standards.
Haiti Creative Care Service Policy
Peace of Mind for Every projects
1. Overview
At Haiti Creative, every engraved piece reflects precision, craftsmanship, and care. To ensure continued satisfaction, we offer Haiti Creative Care Service, a 6-month protection plan covering your engraving service bundle. This policy provides dependable support in the unlikely event of production defects or engraving-related issues.
2. Coverage Scope
The Haiti Creative Care Service applies exclusively to engraving services included in qualified bundle packages purchased directly from Haiti Creative.Covered under this policy:Manufacturing or engraving defects caused during the production process.Quality issues related to engraving alignment, burn depth, or finish inconsistency.Damage or flaws resulting from internal process error verified by our technical team.Not covered under this policy:Customer misuse, accidental damage, or natural material variations.Modifications, third-party alterations, or post-delivery handling issues.Any request beyond the 6-month coverage period.
3. Service Resolution Process
If a covered issue arises:Submit a Care Service Request via our official support channel with your proof of purchase and photos of the item.Our quality control team will assess the product within 5 business days.Upon approval, Haiti Creative will:Repair or re-engrave the item at no additional cost, or replace the engraved component if repair is not feasible.All replacements or reworks maintain the original design specifications as closely as possible.
4. Service Eligibility
This policy applies only to engraving projects included in Haiti Creative’s official bundle packages.Single custom orders, event collaborations, or third-party resale items are not eligible.
5. Duration of Coverage
Coverage begins on the date of product delivery and remains valid for six (6) months.Requests made after this period will not qualify for free service but may be eligible for paid maintenance.
6. Limitations and Exclusions
Haiti Creative reserves the right to determine eligibility under this policy.This program is non-transferable and non-refundable.Coverage does not extend to materials supplied by clients or design files not created or approved by Haiti Creative.
7. Our Commitment
The Haiti Creative Care Service embodies our belief that true craftsmanship goes beyond creation — it’s about standing behind every engraved detail. We aim to provide customers with reliable, consistent, and exceptional service that upholds the integrity of the Haiti Creative brand.