Haiti Creative Responsibilities

Haiti Creative is committed to providing professional engraving services and will exercise reasonable care in handling all customer-supplied items.

Our responsibilities include:

​

1. Professional Workmanship

We will perform engraving services using industry-accepted techniques, equipment, and reasonable skill and care.

​

2. Care of Customer Property

We will handle customer-supplied wood, leather, and other accepted materials with reasonable care while they are in our possession. However, because engraving permanently alters materials and natural products may react unpredictably, we cannot guarantee that damage will not occur.

3. Inspection Before Production

Where practical, we will inspect customer-supplied items before production begins and notify the customer if an item appears unsuitable for engraving or is likely to produce poor results.

​

4. Communication

If we identify a significant issue before engraving begins, we will make reasonable efforts to contact the customer for approval or further instructions before proceeding.

​

5. Confidentiality

Any artwork, logos, designs, personal information, business information, or custom content provided by the customer will be treated as confidential and used solely for completing the requested services, unless the customer has given prior permission for promotional or marketing use.

​

6. Information Protection

Haiti Creative is committed to protecting customer information through reasonable administrative, physical, and technical safeguards appropriate for the size and nature of our business. Customer information is collected only as necessary to provide our services and manage orders.

Information provided by customers will:

• Be accessed only by authorized personnel or trusted service providers who require it to fulfill the requested services.

• Be used only for order processing, customer support, billing, delivery, legal compliance, and other legitimate business purposes.

• Not be sold, rented, or shared with third parties for their independent marketing purposes.

• Be retained only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, or maintain business records, after which it will be securely deleted or destroyed when practical.

While Haiti Creative implements reasonable safeguards to protect customer information, no method of electronic transmission or data storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of customer information.

​

7. Quality Control

We will make reasonable efforts to ensure that the engraving matches the approved design, spelling, placement, and specifications provided by the customer.

​

8. Timely Service

We will make reasonable efforts to complete orders within the estimated production timeframe. Delivery dates are estimates only and may be affected by equipment maintenance, power outages, material issues, weather events, transportation delays, or other circumstances beyond our reasonable control.

​

9. Customer Notification

We will notify the customer when the order is complete and ready for collection or shipment.

​

10. Limitation of Responsibility

While Haiti Creative exercises reasonable care, we are not responsible for losses or damage resulting from:

• Hidden defects or weaknesses in customer-supplied materials.

• Natural characteristics of wood, leather, or other materials that affect engraving quality.

• Incorrect information, artwork, spelling, measurements, or instructions approved by the customer.

• Delays caused by events beyond our reasonable control.

• ​

11. Commitment to Customer Satisfaction

If an error is caused solely by Haiti Creative, we will work with the customer to determine an appropriate remedy, which may include re-performing the engraving service where feasible, correcting the error, or providing a partial or full refund of the engraving service fee, at our discretion. Our liability is limited to the amount paid for the engraving service and does not extend to the replacement value of customer-supplied items unless required by applicable law.